Damaged or incomplete orders
Did you encounter any issues when opening your package? Here you will find all the information on how to resolve any problem.
What happens if my package arrives damaged?
We understand how disappointing it is to receive a damaged package. Unfortunately, couriers (and we do not blame them for this) are often in a hurry, and packages are not always handled with the care they deserve. Although this happens very rarely, i
What should I do if I received the wrong products?
Although it rarely happens, an error may occur during the preparation of your package. If this happens, please contact us by email at [email protected] so that we can investigate the issue and find a quick solution. We will need your order number
I didn’t receive all the products in my order
If you have received an incomplete delivery, we first recommend checking your shipping confirmation email and verifying whether there are two tracking links. It is possible that your products were shipped in two separate packages. Since these are two