What should I do if I received the wrong products?Updated a day ago

Although it rarely happens, an error may occur during the preparation of your package.

If this happens, please contact us by email at [email protected] so that we can investigate the issue and find a quick solution.

We will need your order number and some additional information in order to report the issue to our logistics team.

Please provide the following:

• list of the products received incorrectly
• pictures of the incorrect products
• picture of the internal packaging (how the package was arranged)
• picture of the external packaging
• picture of the shipping label attached to the package

In order to open a claim with our logistics department, the required documentation must be submitted as soon as the package is delivered and, in any case, no later than 3 days after delivery. After this period, it will no longer be possible to carry out the necessary checks or process the claim.