What happens if my package arrives damaged?Updated a day ago

We understand how disappointing it is to receive a damaged package.

Unfortunately, couriers (and we do not blame them for this) are often in a hurry, and packages are not always handled with the care they deserve. Although this happens very rarely, it can sometimes result in damage to the contents.

If, upon delivery, you notice that the package appears damaged on the outside, we kindly ask you to accept the delivery with a reservation of rights (signed as damaged upon receipt).

In such cases, please contact our Customer Support team via our chat service or by email at [email protected], and provide the following:

• Photos clearly showing the damage to the products and/or the package

• The number of damaged items

• A photo of the internal packaging (showing how the package was packed)

• A photo of the external packaging

• A photo of the shipping label attached to the package

In order to open a claim with our logistics department, the required documentation must be submitted as soon as the package is delivered and, in any case, no later than 3 days after delivery. After this period, it will no longer be possible to carry out the necessary checks or process the claim.

We will review the documentation provided and, if necessary, arrange a replacement or issue a refund.