I didn’t receive all the products in my orderUpdated a day ago

If you have received an incomplete delivery, we first recommend checking your shipping confirmation email and verifying whether there are two tracking links. It is possible that your products were shipped in two separate packages.

Since these are two different shipments, the packages may arrive at different times. We therefore recommend waiting for the second package to be delivered.

If, after a few days, you still have not received the second package, if there are no updates on the tracking information, or if the package is still not delivered even after waiting, please contact us by email at [email protected] so that we can carry out the necessary checks.

If there is only one tracking link, or if the package is not delivered even after waiting, please contact us by email at [email protected] and provide the following information:

• your order number
• the missing products (which products and how many)
• a picture showing all the products you received
• a picture of the internal packaging (how the package was arranged)
• a picture of the external packaging
• a picture of the shipping label attached to the package

This will allow us to open an investigation with our logistics team and resolve the issue in the best possible way.

In order to open a claim with our logistics department, the required documentation must be submitted as soon as the package is delivered and, in any case, no later than 3 days after delivery. After this period, it will no longer be possible to carry out the necessary checks or process the claim.