Shipping and delivery
Here you will find all the information you need to track your shipment, delivery times, and much more.
How can I track my package?
Once your order has been placed and processed, you will receive a confirmation email containing all the details. This email will include your tracking number and a link to our tracking page. You will also receive updates from the courier regarding th
How long does delivery take?
Under normal conditions, delivery times within Italy are 3–5 business days from the moment the order is handed over to the courier. This happens when you receive the email containing your tracking number. Delays may occasionally occur due to unforese
Can I change my delivery address?
Unfortunately, it is not always possible to change the delivery address, as we try to process your order as quickly as possible, leaving very little time to make any changes. The best thing to do is to contact us as soon as possible via chat or by em
How can I modify or cancel an order?
Once an order has been placed, it is immediately sent to our logistics team for processing. When an order is being prepared, it can no longer be modified or cancelled. Normally, the package is prepared and shipped within a few hours of placing the or
I haven’t received any updates on my order, is this normal?
Yes, it can happen that the delivery status does not change for a short period of time. We recommend waiting at least a couple of days before contacting us. Delivery usually takes 3–5 business days from the moment you receive the shipping confirmatio
My package is marked as delivered, but I haven’t received it
Sometimes the package may have been received by a building concierge, a neighbor, or a family member. We kindly ask you to check with them first. If that’s not the case, please contact us via chat or email at [email protected] and we will open an
More than 5 business days have passed and I still haven’t received my package
There may have been an issue with your delivery, most commonly due to an incorrect address or multiple delivery attempts where no one was available to receive the package. In these cases, please remember that you can always track the shipment history
Can I have my package delivered to a pickup point?
The delivery address entered when placing an order on our online store must always be a residential or business address and not a pickup point. Only after the order has been placed and you have received the courier's email will it be possible to chan
Which countries do you ship to?
Currently, we ship to the following countries:. Wherever you live, the taste of Bud Spencer can reach your home: fast, fresh, and ready to enjoy.
What are the shipping costs?
In Italy, shipping is free for orders over €65. For orders with a value below €65, shipping costs are €7.99. If you are ordering from abroad, the threshold for free shipping is €70. Shipping costs are €9.99 for all European countries and €12.99 for S
How to Fill in Your Shipping Details?
To avoid delays or delivery issues, please make sure to fill in all required fields carefully when placing your order. Please provide:. It is also mandatory to provide a valid email address. Without a valid email address, you will not receive your or